How To Ask For Help

From Nexus Mods Wiki
Jump to: navigation, search

Bben46 How to ask for Help with your Game

Don't be afraid of being seen as a n00b. We all were at one time and someone was kind enough to help us. Now we are passing that on.

In order to help, we actually need some information from you. This may sound silly, but the first thing we need to know is what game - Yes, people do forget that we

support more than the one they are currently playing. And please remember the Nexus Mod Manager is NOT a part of any game and can be closed while playing - so

if you are having a problem with that it is not your game that is the problem.

If you are using a pirated version, please stop right here and go away - we do not ( and actually cannot) support any except legitimate versions of any software. We

have no clue what the pirates did to make their version work and so have no clue why it doesn't either. And we actually support the game makers instead of thieves.

First, A short description of your problem - not a long rambling wall of text - save that for later. If you can, just a line or two stating your basic problem. Example: "My game crashes when I do X"

Now, we need to know if your game can actually handle what you are trying to do - so tell us a little bit about your computer Is it a laptop? MAC? Linux box? Windows Version ( WinXP? Win7) is it 32 bit or 64 bit? CPU? CPU speed? Graphics card? Video RAM ( on the graphics card) System RAM? Hard drive free space?

Other stuff you need to let us know Where is the game located ( Windows Path) typically C:\Users\ But if you installed in some other place look there Game version? Any DLCs? Are you using NMM or any other mod manager? Are you using a Script extender? (SKSE, NVSE, OBSE, FOSE) what version? Any other helper programs? BOSS? LOOT? Tes5Edit? Wrye? anything else?


Then, if you have mods - we really do need to know what mods and what the load order is. We very much prefer to see the LOOT log on your game as that tells us a

lot ( and just running LOOT may even fix your problem - or tell you what the problem is)

How to post a BOSS log http://s1.zetaboards.com/bbenlibrary/topic/5441874/1/

How to post a LOOT log http://s1.zetaboards.com/bbenlibrary/topic/5617233/1/

Now you are ready to post a request for help. Some other suggestions Always be polite, even if the suggestions you get are not what you want or expected. Not everyone here speaks perfect English and sometimes they didn't

understand exactly what you were asking. Profanity will be penalized and could get you banned. There is a time and place where profanity may be appropriate - this

isn't it. If you cannot comment without profanity, learn to. Please try to use punctuation capitalization and standard English - we are not going to grade you on this, but it does make it easier to understand what you are trying

to say. Using SMS shorthand is not recommended - this is not your cellphone where you need to abbreviate everything, and not everyone will know what your abbreviations

mean. Using abbreviations for mod names can be confusing as not everyone may be using that particular mod or even abbreviate it in exactly the same way - suggestion, the

first time you use it put your abbreviation - then put the full name inside of parentheses - Example SKSE ( Skyrim Script Extender)

Always thank the people that help - No one is required to help and they do it of their own free will. Post back to let us know what worked - or didn't work, and include any new information that you find.

Any suggestions or corrections to this are both welcome and appreciated and should be addressed to bben46 on the Nexus